Road safety knowledge centre
Practical guidance based on ISO 39001:2012 and ISO 39002:2020.
FrançaisOriginal explanations distinguish ISO 39001 management requirements from ISO 39002 commuting recommendations. Refer to the applicable standard for complete requirements.
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What is ISO 39002 for?
It provides good practices for safer work and study-related travel, particularly commuting. These recommendations support prevention and are distinct from ISO 39001 certification requirements.
Good practice · ISO 39002:2020 § 1Which journeys should be considered?
Consider travel between home or accommodation and work or study, related journeys and travel to authorized meal locations. Define your scope and the factors your organization can influence.
Good practice · ISO 39002:2020 § 3.1Which hazard families should be analysed?
Consider people, vehicles and the road environment together. Crashes can involve interacting factors such as fatigue, worn tyres and wet roads. Do not limit analysis to driver error.
Good practice · ISO 39002:2020 § 4How should a journey be prepared?
Check whether travel is necessary, the transport mode, route, timing, weather, hazards and rest opportunities. Set realistic instructions and plan alternatives for deteriorating conditions.
Good practice · ISO 39002:2020 § 6.1.3How can route hazards be mapped?
Work with road users to identify hazardous sections, junctions, crossings, works and restricted visibility. Assign preventive measures and update the map when routes or conditions change.
Good practice · ISO 39002:2020 § 6.1.3Is the shortest route always best?
No. Compare route safety, road conditions, other users and travel times. A shortcut may add dangerous junctions or roads unsuitable for the vehicle.
Good practice · ISO 39002:2020 § 6.1.3How should weather affect journey planning?
Check forecasts and actual conditions before departure and review changes when stopped. Adjust timing or route and allow postponement when safe travel is not possible.
Good practice · ISO 39002:2020 § 6.1.3How can realistic delivery times be set?
Allow for traffic, applicable speed limits, stops and rest. Avoid targets that encourage speeding or fatigued driving, and provide a way to report delays without unsafe pressure.
Good practice · ISO 39002:2020 § 6.1.3Which hazards should be checked around a site?
Inspect entrances, pedestrian crossings, obstructive parking, lighting, signs, visibility and road condition. Collect reports and refer issues beyond your control to the road authority.
Good practice · ISO 39002:2020 § 4.3Can an employee shuttle help?
A shuttle can reduce individual journeys. Assess routes, safe stops, schedules, vehicles and provider competence before introducing it, then monitor use and incidents.
Good practice · ISO 39002:2020 § 6.2.3How can remote work and flexible hours help?
Where the activity allows, they can reduce travel or avoid busy periods. Assess feasibility, road exposure and team constraints, then adjust arrangements.
Good practice · ISO 39002:2020 § 6.2.4How can shared and public transport be encouraged?
Identify options suited to staff and schedules. Travel support, safe meeting points and information can help. Check that the selected arrangement actually reduces journey risks.
Good practice · ISO 39002:2020 § 6.2.2Which human factors affect road risk?
Consider experience, competence, fatigue, stress, distraction and driving behaviour. Also examine work arrangements and employer expectations that can contribute to these conditions.
Good practice · ISO 39002:2020 § 4.1How can driving fatigue be prevented?
Review workload, working hours, journey duration and recovery opportunities. Encourage fatigue reporting and arrange an alternative to driving when alertness is inadequate.
Good practice · ISO 39002:2020 § 4.1; 6.1.7How should shift work be managed?
Assess the journey after the shift, particularly at night. Review rotations and schedules with staff, arrange rest or suitable transport and monitor fatigue reports.
Good practice · ISO 39002:2020 § 6.2.6Why provide rest facilities?
They allow staff to recover before travelling, especially after a shift. Provide suitable accessible facilities, encourage their use and include them in departure arrangements.
Good practice · ISO 39002:2020 § 6.2.5How can driver distraction be reduced?
Set rules for calls and messages while driving. Managers should not expect immediate replies and should allow drivers to stop safely before interacting. Consider other in-vehicle distractions too.
Good practice · ISO 39002:2020 § 4.1How can motorcyclists be protected?
Combine suitable training, blind-spot awareness, visibility and appropriate protective equipment. Review motorcycle condition and routes; a campaign alone does not replace practical controls.
Good practice · ISO 39002:2020 § 6.1.9How can pedestrians and cyclists be protected?
Identify vehicle conflicts, crossings and blind spots. Educate drivers and vulnerable users and work with relevant authorities on better-protected routes and access.
Good practice · ISO 39002:2020 § 4.1; 6.1.9Is training enough to reduce crashes?
No. Define required competencies and assess their application after training. Combine training with journey management, vehicle checks and behaviour monitoring, and evaluate observed effects.
Good practice · ISO 39002:2020 § 6.1.9How should a safe-driving trainer be selected?
Check competence, experience and programme relevance to actual vehicles and risks. Include participant assessment and follow-up on practical application rather than attendance alone.
Good practice · ISO 39002:2020 § 6.1.9How can an awareness programme be built?
Choose topics from risks and incidents, assign a schedule and owner and use audience-appropriate materials. Gather feedback and assess the intended changes.
Good practice · ISO 39002:2020 § 6.1.8How can rewards avoid discouraging reports?
Review the effects of recognition and disciplinary arrangements. Value prevention and useful reporting; rewarding only zero reported crashes can conceal problems.
Good practice · ISO 39002:2020 § 6.1.6How can families contribute?
Personal reminders and conversations can reinforce attention to safe commuting. Use appropriate voluntary materials alongside technical and organizational controls.
Good practice · ISO 39002:2020 § 6.1.4How can return to work after a crash be supported?
Adapt duties and accessibility to the person's capabilities with appropriate medical advice. Coordinate through authorized staff without unnecessarily sharing health information.
Good practice · ISO 39002:2020 § 6.2.8How should a suitable vehicle be selected?
Compare intended use, road conditions, maintenance capability and safety features. Consider occupants and other road users; purchase price alone is not sufficient.
Good practice · ISO 39002:2020 § 4.2What should be checked before departure?
Use a vehicle-specific checklist covering tyres, brakes, lights, signals, visibility and safety equipment. Record defects and their resolution. Pre-departure checks complement periodic maintenance.
Good practice · ISO 39002:2020 § 6.1.5What if a vehicle has a critical defect?
Keep the vehicle off the road until the critical defect is corrected. Report it, arrange repair and have a competent person verify return to service.
Good practice · ISO 39002:2020 § 6.1.5; annexe CHow should vehicle maintenance be tracked?
Identify vehicles and due dates, retain inspection and repair records and verify defect closure. Use competent inspectors and adapt monitoring to operating conditions.
Good practice · ISO 39002:2020 § 6.1.5What documents should be checked before assigning a vehicle?
Check the appropriate valid driving licence, required inspections and applicable insurance. Track expiry dates according to local rules; the FAQ does not replace local verification.
Good practice · ISO 39002:2020 § 6.1.5What is active versus passive safety?
Active safety helps avoid a crash, such as braking or stability systems. Passive safety reduces consequences, such as seat belts. Effectiveness also depends on vehicle condition and use.
Good practice · ISO 39002:2020 § 4.2Should near misses be reported?
Yes. They offer learning opportunities before injury occurs. Provide straightforward reporting, proportionate investigation and sharing of preventive measures with relevant people.
Good practice · ISO 39002:2020 § 6.1.2What belongs in an incident report?
Record circumstances, date, location, road users, vehicles, road conditions and known consequences. Separate facts from assumptions, then add cause analysis and agreed measures.
Good practice · ISO 39002:2020 § 6.1.2How should crash causes be investigated?
Use a competent team to examine human, vehicle and organizational factors. Identify what the organization can control or influence, then turn findings into actions and shared lessons.
Good practice · ISO 39002:2020 § 6.1.2How should emergency contacts be prepared?
Maintain verified local emergency, healthcare and organizational contacts. Make them accessible to relevant people and regularly check accuracy. Do not assume one number works in every country.
Good practice · ISO 39002:2020 § 6.1.11What should a safety committee review?
Review crashes and near misses, causes, actions and effectiveness. Examine trends and implementation difficulties, then assign follow-up responsibilities and dates.
Good practice · ISO 39002:2020 § 6.1.12How can hazards controlled by road authorities be addressed?
Identify the responsible authority, submit a precise report and follow up. Meanwhile assess measures within your control, such as user information, alternative routes or changed travel times.
Good practice · ISO 39002:2020 § 6.1.10Why build a commuting profile?
It helps understand transport modes, distances, schedules and exposure. Use it to target measures, collect only necessary data and restrict access.
Good practice · ISO 39002:2020 § 6.2.1How can nearby communities be involved?
Work with residents, schools and local stakeholders on shared hazards such as access, crossings and unsafe behaviour. Define a practical action, owners and evaluation.
Good practice · ISO 39002:2020 § 6.2.7How should organizational context be analysed?
Identify activities affecting road safety, their interactions and internal and external issues. SWOT and PESTEL can structure this work but are not prescribed formats.
Management guidance · ISO 39001:2012 § 4.1How should interested parties be identified?
Identify actors that influence or are affected by your road safety. Review their needs, applicable requirements and commitments, and retain the sources used.
Management guidance · ISO 39001:2012 § 4.2How should the management system scope be defined?
Describe covered activities, sites, populations and interfaces, considering context, requirements and planning. Document boundaries and intended road safety outcomes.
Management guidance · ISO 39001:2012 § 4.3What commitment is expected from leadership?
Leadership must integrate road safety into decisions and processes, provide resources and support people. The long-term ambition is eliminating deaths and serious injuries the organization can influence.
Management guidance · ISO 39001:2012 § 5.1What should the road safety policy express?
It must suit the organization, guide objectives and commit to applicable requirements and continual improvement. Document it, communicate it internally and make it available to relevant interested parties.
Management guidance · ISO 39001:2012 § 5.2Does ISO 39001 require a RACI matrix?
The standard requires responsibilities and authorities to be assigned and communicated. RACI is RTS's chosen tool; its separate R/A approval workflow is a platform rule, not a prescribed ISO format.
Management guidance · ISO 39001:2012 § 5.3How should a road risk register be built?
Start with context and activities, describe hazardous scenarios and exposed people, assess consequences and controls, then plan measures and evaluation. The organization must define its assessment method.
Management guidance · ISO 39001:2012 § 6.1–6.2Is a severity × likelihood matrix mandatory?
No. ISO 39001 does not prescribe that formula. If used, define scales and decision rules, justify ratings and explicitly address fatal or serious-injury scenarios even when likelihood appears low.
Management guidance · ISO 39001:2012 § 6.2How should residual risk be assessed?
Reassess the scenario after controls are implemented and effectiveness checked. A predicted reduction is not demonstrated improvement: record evidence, uncertainty and review decisions.
Management guidance · ISO 39001:2012 § 6.2Which road safety indicators should be tracked?
Combine relevant exposure, final outcome and intermediate factors, such as distance travelled, deaths and serious injuries, belt use and departure checks. Define units, sources, frequency and ownership.
Management guidance · ISO 39001:2012 § 6.3Why measure risk exposure?
Distance travelled and activity volume help interpret events. Compare outcomes with exposure and context: fewer crashes may also result from lower activity.
Management guidance · ISO 39001:2012 § 6.3Why track intermediate safety outcomes?
They monitor preventive factors without waiting for serious crashes: safe speed, protection, fitness, vehicles and journey planning. Select factors you can influence and measure reliably.
Management guidance · ISO 39001:2012 § 6.3How should a road safety objective be defined?
Link it to risks and performance factors, with a baseline and measurable target where possible. Specify actions, resources, owner, deadline and evaluation method; monitor and update it.
Management guidance · ISO 39001:2012 § 6.4What competence evidence should be retained?
Define necessary competencies and retain relevant experience, training, practical assessment and effectiveness checks. Attendance alone may not demonstrate the required competence.
Management guidance · ISO 39001:2012 § 7.3How should documents be controlled?
Identify documents, versions and approvals. Manage access, distribution, retention, protection and changes, including external documents needed by the system.
Management guidance · ISO 39001:2012 § 7.6How should contracted transport be controlled?
Include outsourced activities in operational control. Set risk-based criteria, communicate expectations, check implementation and retain evidence that operations are performed as planned.
Management guidance · ISO 39001:2012 § 8.1Should emergency arrangements be tested?
The standard calls for periodic testing where practicable. Prepare a scenario, check roles and contacts, record lessons and review arrangements especially after a serious event.
Management guidance · ISO 39001:2012 § 8.2How should an internal audit be organized?
Define a programme, scope, criteria, methods and responsibilities based on process importance and prior audits. Ensure auditor objectivity, report findings and retain evidence.
Management guidance · ISO 39001:2012 § 9.3What should a management review examine?
It examines prior actions, context changes, performance, audits, compliance, incidents and stakeholder feedback. It produces documented decisions about improvement and necessary changes.
Management guidance · ISO 39001:2012 § 9.4What is correction versus corrective action?
Correction addresses the observed problem; corrective action addresses causes to prevent recurrence. Examine similar situations, implement measures and check effectiveness before concluding.
Management guidance · ISO 39001:2012 § 10.1How can continual improvement be sustained?
Use indicators, audits, incidents, actions and reviews to adjust the system. Seek real safety and management effectiveness improvements beyond the number of documents produced.
Management guidance · ISO 39001:2012 § 10.2